Groupama Modernises Occupational Pension Administration with PCS Pension
Groupama is a leading provider of group pension schemes (DAF) in Greece, with a long-term focus on expanding and digitising its pension offering. To support this strategy, Groupama launched an international tender to replace an internally developed pension administration system that no longer met business or market requirements.
The legacy platform supported only guaranteed-interest products and depended heavily on manual processes. As pension products became more complex and expectations for digital services increased, the system limited operational efficiency, product flexibility, and scalability.
Business Case
Groupama needed a modern pension administration platform that could support diversified investment strategies, automate operational workflows, and integrate seamlessly with its broader digital ecosystem.
The existing setup relied on fragmented, manual processes for handling contributions, portfolio changes, and reporting. It also lacked the ability to manage mixed investment allocations or validate participant risk profiles. In parallel, Groupama required full historical data continuity and real-time connectivity with internal systems and its customer-facing digital portal.
Solution
Groupama implemented the PCS Pension Platform as a modern, end-to-end system for managing occupational and individual pension schemes.
The platform centralised all pension operations into a single environment, covering contributions, investment allocation, transaction processing, and reporting. Manual workflows were replaced with automated, straight-through processing, improving control and reducing operational complexity.
PCS enabled flexible investment structures, allowing pension assets to be allocated across guaranteed products and multiple mutual funds according to configurable rules. Participant risk profiles are maintained within the system to ensure investment selections remain aligned.
The platform preserves complete historical records and produces detailed statements and valuations through daily integrations with treasury and pricing systems. Real-time integration with the Groupama digital portal provides policyholders with online access to their pension information and transaction capabilities, while historical data was securely migrated from the legacy system to ensure continuity.
Business Benefits
Streamlined Pension Operations
Groupama significantly reduced manual processing by consolidating pension administration into a single automated platform. Operational efficiency improved, while risk associated with manual handling and fragmented workflows was minimised.
Expanded Investment Offering
The new platform enabled Groupama to introduce diversified pension investment options beyond guaranteed-interest products. This flexibility supported product differentiation and strengthened the company’s position in the occupational pensions market.
Enhanced Digital Experience
Policyholders now have real-time visibility into their pension accounts, contributions, and performance through the Groupama digital portal. Immediate transaction confirmation improved transparency and reduced delays in customer communication.
We selected PCS for its proven expertise in investment management software. The platform unified our pension back-office operations and enabled the delivery of a diversified fund offering through a modern, interactive ecosystem – delivered on time and within budget.
