Groupama Modernises Occupational Pension Administration with PCS Pension
As a leader in occupational pensions in Greece, Groupama has long been committed to modernising and digitising its pension offering. To further this ambition, Groupama initiated an international tender to replace its in-house pension administration system, which no longer met the demands of the business or the market.
The existing system was limited, only supporting guaranteed-interest products and relying heavily on manual processes. As pension products grew in complexity and customer expectations for digital services increased, the system’s constraints impacted operational efficiency, product flexibility, and scalability.
Business Case
Groupama needed a contemporary pension administration platform that could accommodate diverse investment strategies, automate workflows, and seamlessly integrate with its existing digital ecosystem.
The old setup relied on multiple, manual processes for managing contributions, portfolio changes, and reporting. It struggled with mixed investment allocations and validating participant risk profiles. Crucially, Groupama required a solution that maintained full historical data continuity and offered real-time integration with its internal systems and customer-facing digital portal.
Solution
Groupama implemented the PCS Pension Platform, an end-to-end solution for managing both occupational and individual pension schemes.
The PCS platform consolidated all pension operations into a single, unified environment, encompassing contributions, investment allocation, transaction processing, and reporting. By automating manual workflows with straight-through processing, the system enhanced control and reduced operational complexity.
With PCS, Groupama gained the flexibility to create diverse investment structures, allowing pension assets to be allocated across guaranteed products and multiple mutual funds based on configurable rules. The platform also manages participant risk profiles to ensure investment selections remain aligned with individual needs.
The platform retains complete historical records and generates detailed statements and valuations through daily integrations with treasury and pricing systems. Real-time integration with the Groupama digital portal empowers policyholders with direct online access to their pension information and transaction capabilities. The legacy system’s historical data was securely migrated to ensure a seamless transition.
Business Benefits
Streamlined Pension Operations
By centralising pension administration onto a single, automated platform, Groupama significantly reduced manual processing. Operational efficiency improved, and the risks associated with manual handling and fragmented workflows were minimised.
Expanded Investment Offering
The new platform enabled Groupama to introduce a broader range of diversified pension investment options beyond traditional guaranteed-interest products. This flexibility allowed for greater product differentiation and strengthened the company’s competitive position in the occupational pensions market.
Enhanced Digital Experience
Policyholders now enjoy real-time visibility into their pension accounts, contributions, and investment performance through the Groupama digital portal. Immediate confirmation of transactions led to improved transparency and reduced delays in customer communication.
We selected PCS for its proven expertise in investment management software. The platform unified our pension back-office operations and enabled the delivery of a diversified fund offering through a modern, interactive ecosystem – delivered on time and within budget.
